Transforming Customer Connections
How Map My Sheet Simplified Finding Radon Professionals
Quick facts
Industry: Manufacturing
Founded: 1996
Location: Pittsburgh, Pennsylvania, USA
Festa Manufacturing Enterprises LLC and Festa Radon Technologies Co. are the exclusive manufacturers of the AMG radon mitigation fans.Â
About Festa Radon Enterprises LLC
Festa Manufacturing Enterprises LLC and Festa Radon Technologies Co. are the exclusive manufacturers of the AMG radon mitigation fans. They are owned and operated by Daryl Festa and have been since 1996. They are based in Pittsburgh, Pennsylvania, and have partners and distributors nationwide.Â
Daryl Festa has been the owner and operator of Festa Radon Technologies Co. since 1999. Over the years Festa Radon has become the exclusive distributor of the AMG line of radon fans originating from Vent-Axia, a ventilation company based in the UK. Their fans were and still are the fastest growing line of fans in the radon industry.Â
The Challenge
Kristina Waldenville, who is working in Festa Radon faced the following challenge
As a leading provider of Radon fans, the company faced a recurring challenge: helping customers find qualified Radon contractors near them.Â
The existing system was tedious, relying on a state-by-state listing that required users to scroll extensively to locate nearby professionals.
This process was not only time-consuming but also limited in functionality, creating friction for customers and potential lost business for contractors.
Seeking an improved solution:
The company needed a solution that could simplify and enhance the process of connecting customers with qualified Radon contractors. They were looking for a system that could:
Replace the tedious state-by-state listing with an interactive and intuitive map.
Provide customers with an easy way to find contractors near their location.
Minimize the time and effort required to update contractor information.
Improve customer experience by offering quick access to contact details and contractor websites.
Adoption of Map My Sheet:
In 2021, the company adopted Map My Sheet, a Google Workspace add-on designed to present Google Sheets data visually on Google Maps. This solution streamlined the process of connecting consumers with contractors while providing a vastly improved user experience.
How Map My Sheet Helped:
Streamlined Locator Setup: The company imported contractor information into Google Sheets, enabling a quick and straightforward setup. Adding new contractors to the map now takes just one or two minutes.
Enhanced User Experience: Customers can now zoom into their location on an interactive map to find nearby Radon professionals. The map displays contractor details, including phone numbers and direct links to their websites.
Configurable Features: The add-on’s customizable markers and info windows allowed the company to create a professional, user-friendly map that catered to both aesthetics and functionality.
Results
Improved Customer Engagement: Customers can now effortlessly locate Radon contractors close to them, significantly enhancing their experience.
Operational Efficiency: The system reduced administrative effort by eliminating the manual maintenance of a static list.
Stronger Business Connections: The interactive map serves as a powerful tool to bridge the gap between consumers and Radon contractors, driving customer satisfaction and loyalty.
Testimonial
"We have been using Map My Sheet since 2021 to provide an easy way for consumers across North America to locate a Radon contractor near them. We sell our Radon fans primarily to qualified Radon contractors, and we have customers ask all the time how they can find a qualified Radon professional near them. This is such a simple way for us to connect consumers with contractors, and it works really well for us!
What I love about Map My Sheet is how easy it is to use. Setting it up was quick once I had all of the information in my Google Sheet, and now whenever I need to add a contractor to our Find A Pro map, it takes me one or two minutes, max. Customer support has always been really helpful when we have needed to reach out to them. They resolve issues quickly. Map My Sheet has been a powerful tool for us to simplify the process of connecting consumers with Radon professionals in their area. Before, we could only list contractors by state and it was tedious to scroll through to find what you needed. With Map My Sheet, our customers can zoom in on their own location and find a contractor close to them along with their phone number and a link directly to the contractor's website. This is a vast improvement over the system we used to use!"
~ Kristina Waldenvile
About Kristina Waldenville
About Jivrus Technologies and Mp My Sheet
Jivrus Technologies is a software products company focused on intelligent integration and hyper-automation. Our goal is to connect people and software platforms to streamline processes and drive growth. Our products are designed to provide a seamless and efficient user experience.
"Map My Sheet" is an add-on application for Google Workspace that presents Google Sheets data into Google Maps with configurable location, markers, and info window.