Paul Dostal

Paul Dostal is a hands-on user evaluating Fillable Document to modernize his team’s machine preventive-maintenance and service-record processes. He previously relied on tools like Google and Microsoft Forms, but found them too bulky and unclear for technicians who just need a simple, reliable form to fill out in the field. 

As he explored Fillable Document, he quickly moved from basic testing into deep, scenario-based usage across multiple service, inspection, and transfer forms. 

Paul’s primary focus is building practical forms that capture accurate, auditable service data.

• Preventive-maintenance and service-call tracking with start time, end time, and calculated duration to measure how long work actually takes.

• Racking inspection sheets with repeated fields that need to behave independently for each inspection cell.

• Cookie Press, Request, and Interplant Transfer forms to coordinate work across buildings and lines, often with email notifications and response tracking.

• Publishing forms to end users while maintaining the right email templates, submitter tracking, and response management.

This mix of real forms gave him a broad view of how Fillable Document behaves in day-to-day operations, not just in simple demos.

Paul doesn’t just report issues; he systematically helps the team reproduce, understand, and fix them.

• He signed up for a personal trial, explicitly said he would “continue to play around with it,” and warned that he would likely be in contact several times while he tested.

• He raised usability suggestions (such as moving Save and Back to the top of the field editor) and immediately validated fixes like the Firefox multiple-choice typing bug, replying “Works like a charm!” once it was resolved.

• He identified subtle workflow gaps, like cloned forms losing the first field, forms that would not save, and email templates that reset on publish or didn’t appear at all in specific documents.

• He shared detailed examples: document names, links to Docs and Sheets, multiple screen recordings, and even drive-shared videos when issues were hard to reproduce.

• When asked, he added us as a collaborator to affected documents and configurations so the team could inspect the exact setup.

Throughout the thread, he stays patient, appreciative, and curious—often thanking the team and immediately retesting once a fix is deployed.

Paul’s ongoing feedback directly influenced how Fillable Document behaves in several critical areas.

• Time-difference calculation: His initial question about tracking start and end times for maintenance helped shape the planned Date/Time Difference option in Calculated Fields, including units like minutes, hours, and days.

• UI and UX improvements: His comments led to Save and Back controls being added to the top of the field configuration panel, and helped refine how cloned fields and forms behave so copies are easier to work with.

• Browser and performance fixes: He surfaced Firefox-specific issues such as flickering forms in the Fillable Store and inconsistent field behavior across browsers, prompting fixes that improved stability beyond his own setup.

• Reliability of advanced flows: He repeatedly uncovered edge cases—email templates not loading, “Object does not exist” errors, intermittent save failures, and confusing error messages—and then verified fixes as they rolled out.

The support team explicitly thanked him for his “valuable input to improve usability” and acknowledged that his thorough testing helps them continuously enhance the product.

Paul’s tone throughout the conversation shows how invested he is in the product’s success.

• He explains that his technicians “just want a simple form to fill,” and that based on what he’s seen so far, Fillable Document “fits what they need.”

• In one memorable message, after reporting multiple issues and retesting several fixes, he tells the team he’ll “keep you busy for the next while,” and jokes that by the end they will have “the most stable fillable forms platform on the planet” (while adding that he’s not literally making that promise).

These comments make it clear he sees himself as part of the improvement journey, not just a passive user.

Paul Dostal represents the ideal customer evangelist: He tests deeply, communicates clearly, shares real-world scenarios, and collaborates closely with the engineering team to refine every detail. 

His work on maintenance, inspection, and request forms—and his persistence in chasing down edge cases—helps make Fillable Document more robust for every customer who depends on it.